LightXtreme VPN Answers
The client covers four systems: Windows, macOS, Android and iOS. Windows computers, Macs, Android phones and tablets, iPhones and iPads are all supported.
Work through it in this order:
Smart mode: uses preset site rules and proxies only the sites that need it
Global mode: all computer traffic goes through the proxy
On mobile:
Smart mode: uses preset site rules and proxies only the sites that need it
Global mode: all traffic goes through the proxy
On desktop:
Work through it in this order:
Network conditions differ by region. Pick the line that matches the region you want to reach — the site or the game — and prefer the one with lower latency.
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LightXtreme VPN has no data cap at all. Note that if your device has no internet connection of its own, no VPN app can work either.
Work through it in this order:
Turn off global mode and switch to smart mode.
Yes. Three things make it secure: 1. Encryption - Shadowsocks, Vless and WireGuard combined with AES-256-GCM and ChaCha20-Poly1305, plus tunnelling that guards the whole path from device to server.
2. Anonymity - a virtual IP replaces yours, DNS queries run through the tunnel, and the service keeps zero logs of what you do online.
3. Access and surveillance - geo-blocks and ISP monitoring are bypassed, and public Wi-Fi sessions are encrypted so nothing can be snooped.
Work through it in this order:
1. Check antivirus and firewall settings: security software sometimes blocks VPN connections, so try disabling it temporarily and reconnect. 2. Contact cover: if the issue persists, open the app, go to My page and tap contact cover, including a detailed description and screenshots so our technical team can help.
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Check that your real IP is hidden like this:
1. Note your current IP: before connecting, open a browser and search 'my IP address'. 2. Reach and check again: once connected, search 'my IP address' once more — if the address changed, your real IP is hidden. 3. Clear the cache: if it did not change, the browser may show a cached result. Clear the cache, restart the browser or try another one.
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To make sure you download the genuine LightXtreme VPN, please use these official channels:
1. Official website: https://lightxtremevpn.com/
2. Official Google Play listing: https://play.google.com/store/apps/details?id=com.shanlian.pro
3. Official Apple App Store listing: https://apps.apple.com/app/apple-store/id6476379983?pt=127146343&ct=officialwebsite&mt=8
Please ignore other sites claiming to be LightXtreme VPN. Their software is not authorised by us, so quality is not guaranteed, your privacy may leak, the app may not work at all, and you risk losing money.
In addition, our team actively protects current and long-time users by reporting and removing counterfeit copies on app stores.
We also encourage you to report impersonating apps to our official email ([email protected]).
Work through it in this order:
1. Open LightXtreme VPN and go to My > Settings > VPN settings.
2. Find the dedicated line forwarding option and enable it if you are in mainland China; turn it off elsewhere.
3. Restart the app so the setting takes effect.
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1. Tap the person icon at the bottom of the home screen to open My account.
2. Open My devices and remove the device you no longer use, or tap Sign out at the bottom of the page to leave the current account.
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Tap the person icon at the bottom of the home screen, open My account and choose Delete account to remove your information. (This option is only available in the Android and iOS apps.)
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Claim slots are assigned at random, like a draw, so not everyone wins. You can try again to increase your chances.
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Alipay, WeChat Pay, UnionPay, credit cards, PayPal, Google Play and Stripe are all supported.
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For all subscribers:
A 30-day money-back guarantee on every subscription.
LightXtreme VPN is a subscription-based service offering a free trial and affordable plans, and you can try it through official channels.
The rules are as follows:
For all LightXtreme VPN users:
When you first download and add the app, the system registers you automatically and you get a 30-minute free trial. Linking your email adds another 30 minutes.
Other ways to get a longer free trial:
With a special agent referral code you can enjoy 1-3 days of free trial. Refer a friend who downloads and signs up and you earn extra trial time or a generous commission.
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For your own security, standard accounts are for personal use only. Do not share them — any loss caused by sharing is yours to bear.
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It is the number of devices that can be online at the same time. You can add our client on as many devices as you like, and every plan covers three devices online simultaneously.
Work through it in this order:
1. Tap the My icon at the bottom of the home screen, open My account and choose Switch account to see the account name and password of the current account. If that does not show them, tap the Cover button and we will provide your account details.
2. To reset a forgotten VPN password, tap Forgot password if your account has an email address and reset it by email. Without a linked email, send your order screenshot to cover ([email protected]) and we will reset it once the account is verified.
Work through it in this order:
1. If you paid with PayPal and the membership did not activate immediately, PayPal's risk system is most likely reviewing the order, which can take 1-3 business days. Please be patient.
2. If you subscribed through iTunes, first make sure you are signed in with the same Apple ID on your iOS device. Then open the app, tap My and check My orders to confirm the purchase.
3. For payments by Alipay, UnionPay, Google Pay or other methods, if your membership is still not active please contact us via the live chat on the official website. Include your account details and order screenshot so we can resolve it faster.
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Google Play / iOS subscribers get a 7-day free trial and can request a refund within 30 days.
Third-party payment methods are not refundable at the moment. If you are unsure about a long-term plan, try a short and smaller package first.
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Below is a detailed explanation of every option on the LightXtreme VPN settings page, including the Windows and macOS specific ones.
1. Local DNS settings
⦁ Description: sets the DNS resolver for domestic domains. It is usually best to match your ISP's DNS for faster and steadier access to local sites.
⦁ Recommended when other local services on your LAN cannot be reached: set local DNS to 'local' so LAN devices resolve local addresses first and avoid issues caused by external DNS.
2. Remote DNS settings.
⦁ Description: sets the DNS resolver for international domains such as Google. An international resolver (Google DNS or Cloudflare) usually improves connection rate and resolution efficiency.
⦁ Recommended when you visit international sites often: remote DNS improves both rate and stability.
3. New protocol
⦁ Description: enables or disables the newer encryption protocol (such as VLESS) for stronger security and more consistent connections.
⦁ Recommended: keep the new protocol on for better privacy; turn it off if connections behave oddly or stop working.
4. Disconnect all connections when switching
⦁ Description: drops the current connection when you switch servers, so traffic never keeps using the old IP and every connection picks up a fresh address.
⦁ Recommended: leave it on so switching servers always refreshes your IP address and keeps you private.
5. Enable IPv6
⦁ Description: sets the protocol used for DNS resolution. Off means IPv4 only, on means both IPv4 and IPv6 are resolved.
⦁ Recommended: turn it on for faster access on IPv6-capable networks; turn it off on unstable or restricted networks.
6. One-tap return to China
⦁ Description: helps users abroad reach Chinese content such as Youku, iQIYI and Tencent Video.
⦁ Recommended when Chinese sites are restricted from abroad: switch it on to bypass regional limits and improve the viewing experience.
7. BT proxy downloads
⦁ Description: proxies BT downloads so P2P traffic is encrypted and network restrictions are bypassed.
⦁ Recommended: switch it on when using BT on restricted networks or when you want your downloads to stay private.
8. Direct-reach domains
⦁ Description: the listed domains bypass the VPN and connect directly, ideal for common local domains that do not need proxying.
⦁ Recommended: add everyday sites, banks and payment pages to the direct list for faster, safer access.
9. Proxy per application
⦁ Description: lets specific applications reach directly without the VPN, which suits lighter usage.
⦁ Recommended: add local or non-proxied apps to the list to save data and rate up connections.
10. Windows specific options
TUN mode
⦁ Description: routes all system traffic through the VPN via a virtual network adapter, giving stronger security and leak protection.
⦁ Recommended: useful for high-privacy needs or public networks, but it uses more system resources.
Proxy mode
⦁ Description: applies only to selected apps or browsers and sends some traffic through the proxy server instead of routing everything.
⦁ Recommended: handy if you only need to rate up or protect one browser, with less overhead while still keeping some privacy.
11. macOS specific options
On M-series Macs you can enable the VPN through a system extension. When it runs as a system extension, per-application proxying stops working because the extension cannot tell which app the traffic comes from.
Work through it in this order:
1. When should I change local DNS?
When other local services on your LAN cannot be reached, set local DNS to 'local' so LAN devices resolve local addresses first and avoid access problems.
2. When should I adjust the new protocol?
Normally leave the new protocol on for stronger security and privacy; if connections become unstable, try turning it off.
3. Should Windows users choose proxy mode or TUN mode?
If the network stops working after enabling TUN mode on Windows, switch to proxy mode. Proxy mode affects only selected apps or browsers, uses fewer resources and still routes the apps you need through the VPN.
Together these options let you tune rate, privacy and stability for whatever network you are on.
Work through it in this order:
Try disabling QUIC in Chrome: open chrome://flags/#enable-quic and click Disable.
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Gaming platforms: Steam, Ubisoft Connect, Apple App Store, Google Play Store and other game services.
Forums: Discord, Reddit, Quora, Stack Exchange, V2EX and other popular forums.
LightXtreme VPN helps you reach websites and services in any region. Here is what it can unblock:
Streaming sites: watch TikTok, Netflix, Disney+, HBO, YouTube, Amazon Prime Video, Hulu, Spotify, AbemaTV, Apple TV+, Tencent Video, iQIYI and more from anywhere.
AI platforms: ChatGPT (OpenAI), Midjourney, Stable Diffusion, Google AI, DALL-E, BigGAN and many other AI sites.
Social platforms: Facebook, Twitter (X), Instagram, LinkedIn, Snapchat, Discord, Tumblr, Pinterest, WeChat, WhatsApp, Telegram, Line and more.
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360 Security may flag LightXtreme VPN as risky and uninstall it. Is LightXtreme VPN a threat? No — it is certified security software with an international security certificate embedded. This is a false positive.
Add LightXtreme VPN to the 360 whitelist so it runs normally:
1. Open 360 Security;
2. Click Trojan detection in the main menu;
3. Click the Trusted Zone panel on the right;
4. Click Add file, select LightXtreme VPN and open it;
5. Tick the confirmation prompt;
6. Click OK to finish;
Note: in different versions of 360 Security the Trusted Zone may sit elsewhere, but the steps are the same.
LightXtreme VPN is upgraded regularly to keep pace with changing network policies worldwide. An update replaces the old version and invalidates the whitelist, so please add the whitelist entry again after updating to keep everything working.
Work through it in this order:
1. Launch the LightXtreme VPN app, go to My > VPN settings and turn off TUN mode in the proxy settings. Then return to the home screen, tap Enable and connect.
2. If it still happens, uninstall LightXtreme VPN, download it again from the official website and try connecting once more.
If the problem persists, tap My > Cover inside the app and our team will help you online.
Work through it in this order:
1. Open LightXtreme VPN and confirm your network connection works.
2. Go to My > Settings > VPN settings > Proxy settings and switch TUN mode on.
3. Return to the main screen, disconnect, then restart the app.
Work through it in this order:
1. Update LightXtreme VPN to the latest version — reinstall it if needed — then connect and try again.
2. If it still drops with TUN mode, open your computer's network connections and look for a virtual adapter named 'tun0' or 'LightXtreme VPN'. If it is missing, reset the network and restart the computer, then turn LightXtreme VPN on again with TUN mode selected.
If neither step helps, tap Cover on the My page of the app and we will assist you directly.
A failed iOS purchase with this message usually means the Apple ID region is mainland China, where the app is not available.
Sign in with a Hong Kong or overseas Apple ID and the purchase will go through.
A search that finds nothing usually means the app is not listed for the region your Apple ID belongs to.
Switch to a Hong Kong Apple ID, register a new one, or use our shared account to install it.
The usual cause is network jitter. Rapid switching between networks leaves requests unfinished, which looks like images not loading and messages not sending.
Pick a lower-latency line and keep the network stable.
On some models iOS 16 produces network anomalies that affect LightXtreme VPN as well.
Reset network settings once: Settings - General - Transfer or Reset iPhone - Reset - Reset Network Settings.
'Unavailable' most often means the Apple ID region is mainland China, or that a recent region change is still being processed.
Sign out, log in with a Hong Kong Apple ID and download again.
Verification usually fails because the download and the update were made under different Apple IDs.
Remove the current version and reinstall it with the same Apple ID.
If you see this message, check whether an old version of LightXtreme VPN is still installed - it clashes with the store version.
Delete it and reinstall.
When the store says the item is no longer available, first check whether an old version of LightXtreme VPN remains on the device - that is a common source of conflict.
Remove it and reinstall.
When the system reports the app is no longer offered, check for an old version on the device - it may be the cause.
Delete it and reinstall.
An incorrect account message usually indicates that download and update happened under different Apple IDs.
Go back to the original Apple ID and update, or remove the app and reinstall it with the current one - save your login details first.
1. Confirm the app is in the Applications directory; if it is elsewhere, drag it in and reconnect.
2. Test with Safari. When Safari is fine and another browser is not, a proxy or ad-blocking extension in that browser is usually to blame; turn it off.
Work through it in this order:
In your phone settings or device manager, allow LightXtreme VPN to run in the background and grant the related permissions, such as auto-start and start with other apps.
Work through it in this order:
Samsung phones:
Open Smart Manager > App management, tap Manage auto start-up and set LightXtreme VPN to Allow background running;
Reason: this is usually caused by a system default. Android kills background apps by default, so LightXtreme VPN may be terminated after a while in the background and your connection drops. Adjust these settings to fix it:
In your phone settings or device manager, allow LightXtreme VPN to run in the background and grant the related permissions, such as auto-start and start with other apps.
Huawei phones:
Open Settings, search for Battery optimisation, select LightXtreme VPN and exclude it from battery optimisation;
Open Settings > App management, select LightXtreme VPN, tap Energy consumption and switch on Allow background activity;
Xiaomi phones:
Open Settings > More apps, select LightXtreme VPN, tap Power saving strategy and set it to No restrictions;
Open Settings > Special features, select Game turbo and turn it off;
OPPO phones:
Open Settings > App management, select LightXtreme VPN, tap Energy saving protection and disable all the options there;
Vivo phones:
Open Settings > Battery, tap Background high power consumption and allow LightXtreme VPN to keep running;
Meizu phones:
Open Settings > App management, select LightXtreme VPN, tap Permission management > Background management and choose Allow background running;
OnePlus phones:
Open Settings > Battery, tap Battery optimisation and set LightXtreme VPN to No optimisation;
First: open the official site's download page in the phone browser and get the Android APK.
Second: head to Huawei AppGallery and install Zhuoyitong.
Third: open Zhuoyitong and import the APK through File Transfer.
Fourth: tap the APK, choose Install anyway, and when it finishes open the app and tap Enable to connect.
Work through it in this order:
1. Open your phone's Settings and search for VPN apps.
2. Open Other VPN apps and turn off Always-on for each one.
3. Restart the LightXtreme VPN app to apply the changes.
This one needs a device-specific build. Reach support through the LightXtreme VPN app or the official website, tell us the model, and a matched installer will be provided.